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Frequently Asked Questions
How long will it take to receive my order?
Each pair is carefully prepared and customized for you.
Estimated timeline:
- Order processing: 1–2 business days
- Customization/production: 3–7 business days
- Standard shipping: 7–10 business days
Please note that processing and delivery times may vary slightly during holidays, peak seasons, or due to circumstances outside our control.
Can I request my own custom design?
Yes! We love bringing your ideas to life.
If you have a specific design, artwork, color combination, or inspiration in mind, please contact us and send us your reference images along with a description of what you would like.
Our team will review your request and confirm whether the design can be created.
Will I see my custom design before it is made?
For special custom design requests, we may provide a digital mockup or design confirmation when necessary before proceeding.
For products purchased directly from our existing collection, your shoes will be created based on the product images and design shown on the product page.
Please note that because our products are individually customized, slight variations may occur.
Will the paint crack or peel?
Our custom shoes are carefully prepared, painted, and finished using materials designed specifically for footwear.
With normal wear and proper care, the artwork is designed to remain durable and flexible.
However, excessive scratching, harsh chemicals, machine washing, prolonged soaking, or extreme conditions may damage the customized surface.
How should I clean my custom shoes?
To help protect your custom artwork:
- Use a soft brush or soft cloth.
- Clean gently with mild soap and lukewarm water.
- Avoid scrubbing painted areas aggressively.
- Allow your shoes to air dry naturally.
- Keep them away from direct heat.
- Do not machine wash.
- Do not tumble dry.
- Do not use bleach or harsh cleaning chemicals.
Proper care will help keep your custom shoes looking their best for longer.
Are the shoes waterproof?
Our customized shoes are water-resistant, not completely waterproof.
They can generally handle light moisture or light rain, but we recommend avoiding heavy rain, puddles, soaking, or prolonged exposure to water.
Can I cancel or change my order?
Because many of our products are made or customized specifically for each customer, production may begin shortly after an order is placed.
Once production has started, your order may no longer be eligible for cancellation or modification.
Please carefully check your:
- Shoe size
- Shipping address
- Product selection
- Customization details
before completing your purchase.
For full details, please refer to our Return & Refund Policy.
How much does shipping cost?
Standard Shipping is FREE — $0.00.
There is no standard shipping charge for eligible orders.
How long does shipping take?
Our estimated Standard Shipping time is 7–10 business days after your order has completed processing and production.
Business days generally do not include weekends or public holidays.
Do you ship internationally?
Yes. We ship to many international destinations.
Depending on the destination country, customs duties, import taxes, VAT, or other local charges may apply. Any such charges imposed by local authorities are generally the responsibility of the customer.
How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow some time for the tracking system to update after receiving your tracking number.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging, if applicable
Our team will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
Are custom shoes exactly identical to the product photos?
Because customized products involve individual craftsmanship, minor differences in brush strokes, color placement, patterns, or small design details may occur.
These slight variations are part of the handmade/customization process and make each pair unique.
How do I choose the correct shoe size?
Please check the Size Chart available on the product page before ordering.
We strongly recommend confirming your US shoe size carefully before completing your purchase, especially for customized products.
If you are between sizes, please review the sizing information provided on the specific product page.
Still Need Help?
If you have questions about your order, sizing, customization, shipping, or anything else, please contact our customer support team.
We’ll be happy to assist you.